Several enhancements to the Engagement Center Indexing service support new indexing capabilities, the removal of data pertaining to deleted customer accounts, as well as upgrades to support version 2 of the Product service.
Price change indexingThe Engagement Center Indexing service now supports price indexing for products. When a product price changes, you can index the product with the new price.
Deleted customer data removalAfter you delete a customer, the Engagement Center Indexing service removes related customer data and customer data contained in service tickets from the indexed data.
Customer login email changeThe Engagement Center Indexing service now supports to index a customer’s new contact email if the customer changes their login email and synchronizes it with their contact email.
Order status indexingThe Engagement Center Indexing service now supports to index an order if the customer changes the status field of the order.
Support for renamed sku field in the Product service v2The Engagement Center Indexing service now supports the upgrade of the Product Details service from version 1 to version 2. In Product Details service v2, the former sku field is now named code. Consider both the code and sku fields when you search by SKU.
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