This is the first official release of the Playbook service which is wrapped into the Customer Journey Manager package, now available on the YaaS Market.

Build and monitor customer journeys

The Playbook service enables you to perform the following tasks:

  • Design and build a customer journey.
  • Create a standard journey, or a KPI-driven journey.
  • Retrieve, update, and delete a Playbook.
  • Fetch all the Journeys.
  • Collaborate with SAP JAM users.

For more information on this service, see the Playbook service documentation.

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