The Social Media User service is used to store and manipulate social media user data, which can be harvested from social media channels. You can map the harvested social media users to Engagement Center customer accounts. This enables you to understand your customers better, based on their social media activities. The Social Media User service also provides the functionality of basic consent management. You should make sure that the social media user data you stored in this service is fully compliant with all applicable laws and regulations. SAP does not accept any liability for the use of the service.
Using this service, you can:
- Retrieve social media users.
- Store social media users.
- Delete social media users.
- Update social media users.
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